Hot topic: The impact of COVID-19 on member complaints


The impact of COVID-19 is widespread and significant, presenting challenges for trustees and employers in relation to members’ benefits. There is clearly the potential for a spike in member complaints as a result of the current situation, so we have given some thought to the issues that might arise and set out some practical tips and reminders to help you manage these situations.

Hot topic: The impact of COVID-19 on member complaints